Order
What is the minimum order amount?
Our goal is for every customer to be completely satisfied with their purchase. If this is not the case, please let us know and we will do our best to find a solution with you.
How do I create my custom pack?
We cannot accept returns on certain items. These will be clearly indicated before purchase.
Can I change or cancel my order after it has been confirmed?
Our products are manufactured locally and worldwide. We carefully select our manufacturing partners to ensure our products are of high quality and offer good value for money.
Delivery
What are the delivery times?
Our goal is for every customer to be completely satisfied with their purchase. If this is not the case, please let us know and we will do our best to find a solution with you.
Do you deliver outside France?
We cannot accept returns on certain items. These will be clearly indicated before purchase.
How do I track my order?
We will do our best to ship your order as quickly as possible. Once your order has shipped, you will receive an email with additional information. Delivery times vary depending on your location.
What should I do if my package is damaged upon arrival?
Our products are manufactured locally and worldwide. We carefully select our manufacturing partners to ensure our products are of high quality and offer good value for money.
Products
What is the difference between a Quranic oil and a Quranic spray?
Our goal is for every customer to be completely satisfied with their purchase. If this is not the case, please let us know and we will do our best to find a solution with you.
Can sprays be used on the skin?
We cannot accept returns on certain items. These will be clearly indicated before purchase.
Can oils be used on hair?
We will do our best to ship your order as quickly as possible. Once your order has shipped, you will receive an email with additional information. Delivery times vary depending on your location.
Do the products contain alcohol?
Our products are manufactured locally and worldwide. We carefully select our manufacturing partners to ensure our products are of high quality and offer good value for money.
How should I store my products after opening?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you make your purchase.
Are the fragrances really organic?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you make your purchase.
Roqya & Quranic Treatment
How are your products Koraned?
Our goal is for every customer to be completely satisfied with their purchase. If this is not the case, please let us know and we will do our best to find a solution with you.
Who carries out Islamization?
We cannot accept returns on certain items. These will be clearly indicated before purchase.
Can I use these products on my children?
We will do our best to ship your order as quickly as possible. Once your order has shipped, you will receive an email with additional information. Delivery times vary depending on your location.
Are the products validated by an imam or a sheikh?
Our products are manufactured locally and worldwide. We carefully select our manufacturing partners to ensure our products are of high quality and offer good value for money.
Gifts & Packs
Is the packaging suitable for a gift?
Our products are manufactured locally and worldwide. We carefully select our manufacturing partners to ensure our products are of high quality and offer good value for money.
Can I customize my pack?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you make your purchase.
Returns & After-Sales Service
Can I return a product?
Our goal is for every customer to be completely satisfied with their purchase. If this is not the case, please let us know and we will do our best to find a solution with you.
What should I do if I receive a defective product?
We cannot accept returns on certain items. These will be clearly indicated before purchase.
How do I contact customer support?
We will do our best to ship your order as quickly as possible. Once your order has shipped, you will receive an email with additional information. Delivery times vary depending on your location.